1. In what order do managers typically perform the managerial functions? a) organising, planning, controlling, leading b) organising, leading, planning, controlling c) planning, organising, leading, controlling d) planning, organising, controlling, leading2. What are the three interpersonal roles of managers? a) Figurehead, leader and liaison b) Spokesperson, leader, coordinator c) Director, coordinator, disseminator d) Communicator, organiser, spokesperson 3. At what level of an organisation does a corporate manager operate? a) Functional b) Operational c) Middle level d) Top level4. Which one is not a recognised key skill of management? a) Conceptual skills b) Human skills c) Technical skills d) Writing skills5. Which 18th century writer produced a famous book called 'The Wealth of Nations'? a) Frederick Taylor b) Henry Mintzberg c) Adam Smith d) Dr Samuel Johnson6. Which feature does not form one of Fayol's 14 principles of management? a) Esprit de corps b) Initiative c) Order d) Individualism7. The Hawthorn Studies are most associated with which writer? a) Mary Parker Follett b) Elton Mayo c) Lillian Gilbreth d) Frederick Taylor8.Which one of the following is not a characteristic of a bureaucratic organisation? a) Authority b) Regulations c) Command structure d) Change9.Which writer was concerned with the reaction of workers to key characteristics of bureaucracies? a) Merton b) Weber c) Gouldner
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